1 reviews | Active since Mar 2017
********** ways
Good day I took up Absa homeloan protector along with my wife around May this year 2020,upon receiving my policy documents its stated commencement date as the 1st of June 2020 which I called in to query it since my bond wasn't registered and I was advised that they will change ot and upon registration I need to notify Absa life. On the 20th of October 2020 at Absa in Johannesburg I called absa life to enquire about how do I notify the my bond is registered and that the 1st debit will be on the 1st of December 2020 and I was advised to write a letter and sign with my wife with the commencement date of 01 December 2020 which I haven't done that yet. Now today 02 November 2020 my account has been debited twice by Absa life for my wife and self and amount of R806.46 and R969.54 respectively. Care to explain what the amount is for and please refund my money.
I have already been assisted by THATO
I must say Thato is extremely excellent in handling customer's concerns and has PASSION for customers satisfaction. Though at some point our conversation was a bit heated Thato remained calm and went the extra mile to make sure I was happy with the outcome. I am impressed by His people's perso skills and ability to resolve issues with subje6 knowledge. Thank you Thato and keep serving the customers with PASSION.
I have already been assisted by THATO
I must say Thato is extremely excellent in handling customer's concerns and has PASSION for customers satisfaction. Though at some point our conversation was a bit heated Thato remained calm and went the extra mile to make sure I was happy with the outcome. I am impressed by His people's perso skills and ability to resolve issues with subje6 knowledge. Thank you Thato and keep serving the customers with PASSION.
Dear Phumudzo,
It is indeed pleasing to see a complaint turn into a compliment and to receive complimentary remarks about staff that have given quality service.. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Phumudzo,
It is indeed pleasing to see a complaint turn into a compliment and to receive complimentary remarks about staff that have given quality service.. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd