********** Unauthorized Debit Orders

Item: Absa
Rating: 2
Author: Mandla S

I have been receiving debit orders on my account which I do not recognize and have never authorized. I tried to reverse them on your online banking but they don't even appear on the list of debit orders. I cant keep going to the bank branch for this cause I'm at work during banking hours. Why cant I see the debit orders on my online banking so I can reverse them myself since you seem to keep letting unauthorized debit orders go through. I joined ABSA for its security but now I'm doubting you guys.

Helpful (0)

Replies (3)

Absa's replyOfficial

01 Dec 2017, 10:15

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply01 Dec 2017, 10:15

Official

Best regards,

Absa's replyOfficial

01 Dec 2017, 10:16

Also tell us the amounts involved

Best regards,

Absa's reply01 Dec 2017, 10:16

Official

Also tell us the amounts involved

Best regards,

Mandla S's updateReviewer Update

01 Dec 2017, 10:26

Hi Nthabiseng, Thanks for prompt response. Details are as follows : Acc Number : *** Amount : R99.99 Date : 2017-11-24

Mandla S's update01 Dec 2017, 10:26

Reviewer Update

Hi Nthabiseng, Thanks for prompt response. Details are as follows : Acc Number : *** Amount : R99.99 Date : 2017-11-24

********** Unauthorized Debit Orders

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