NG
NICOLENE G

1 reviews | Active since Nov 2017

30 Nov 2017, 09:40

********** TRANSACTIONS ON MY CREDIT CARD

I use my personal credit card to do 2 transactions online for one of the teachers at the school (White River Primary) at Weebly to register a domain for him for maths. Transactions went of on 12/10/2017 for R958.89 and R564.18. Just after that 2 transactions with ref: HELPDESKFITRAP.COM ONLINE GB for R69.04 (ref ********** ********** ********** 42) and HELPDESKSVEC.COM ONLINE GB for R67.93 (ref ********** ********** ********** 13) - which I presume where for bank charges for the 2 Weebly transactions. Then all of a sudden the following went of from my acc: 28/10 HELPDESKFITRAP.COM ONLINE GP R1461.16 (ref ********** ********** ********** 060 08/11 HELPDESKSVEC.COM ONLINE GP R1407.74 (ref ********** ********** ********** 7) 09/11 HELPDESFITRAP.COM ONLINE GP R1523.71 (ref ********** ********** ********** 64) 18/11 HELPDESKVEC.COM ONLINE GP R1476.74 (ref ********** ********** ********** 23) total of R6006.32 that went of my credit card account without my knowledge. I went to ABSA on 28 Nov 2017 to find out if there is a possibility to get my money back...they told me to send a email to ********** which I did ... according to them this can't be reported to their ***** department , because I did the first 2 transactions with Weebly???? I phoned ABSA to stop my card and to request a new card - they transfered me to 5 different people ..25 minutes later on the phone my card were stopped and apparently they will deliver a new card next week. Is it possible for you people to assist me in this case?

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Replies (1)
Absa
Absa's reply30 Nov 2017, 16:55
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd