********** transactions on my account.

Someone did ********** telephone banking withdrawals and transfers from my account on the 9th April 2018. Reported it to ABSA and SAPS the same day. ABSA first took nearly 5 months to respond and, like in the majority cases I saw, only offered 50% as "goodwill" and said that I must have handed out my information (blame-shifting). The funny part is that I am registered for internet banking and NOT telephone banking. I then objected to it and following is the last messages between me and ABSA. No use to go to the Ombudsman as I saw, on HelloPeter, they apparently do side with the banks. Following are the emails between me and the bank: As said previously, I DID not hand out any information to anyone as suggested by this message.

We did however DO an upgrade at Vodacom but once again I did not hand out ANY passwords.

The only way the correct details could had been used is if it was ABSA personnel then who DO HAVE ACCESS to my account information.

I unfortunately also know that I will have no luck with the Ombudsman if I read all the HelloPeter complaints, which I will also notify, therefore I have no choice but to accept your offer. Nice to be in a Corporate environment where the smaller people can be bul**** into such agreements.

I will be awaiting the transfer back into my account.

Regards Henry Meintjes

From: van Zyl, Louis: Absa ********** Sent: Friday, October 19, 2018 9:15 AM To: ********** Subject: FW: Case Ref No. ********** - Customer : MR HENRY STEPH**** MEINTJIES

Dear Mr. Meintjies Our Reference number: ********** ***** Reference number: ASZA-1 ********** 7

With reference to your complaint lodged with our Disputes Resolution Department, we confirm that the investigation has been completed and we respond thereto as follows: Summary of complaint You are disputing transactions to the amount of R9330.00 which was effected via Internet Banking. Our consideration of the matter We advise that this matter was previously investigated under case reference number ASZA-1 ********** 7 and the Bank repudiated your claim on 29 August 2018.

The correct details were used to access your account to perform the disputed transactions. As the details are only known to you, the ********* had to obtain the details in one way or other using ********** methods. The most common and widely utilized method to obtain confidential logon information is by means of phishing.

Conclusion Our office reviewed the case and advises that the Bank remains with the repudiation as communicated to you. We do however value you as our client and management agreed to offer you R4665.00 as a gesture of goodwill. Our offer is purely a gesture of goodwill and not an admission of any liability.

Please refer to the attached letter that you need to sign and return to me if you accept the offer.

Further recourse

You are entitled to pursue the matter further through the Ombudsman for Banking Services for an independent assessment and we will withdraw from the offer.

The details of the Ombudsman for Banking Services are as follows:

Telephone: ********** Fax: ********** Share call: ***E-mail: ********** Website: www.obssa.co.za Postal address: PO Box 5728 Johannesburg 2000

Yours sincerely

Louis van Zyl Specialist Case Manager Customer Care: Complaints Resolution Suite

T +27 (0)11 **********

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

--Original Message-- From: ********** Date: 05/09/2018 10:23 PM To: ********** Cc: ********** Subject: DISPUTED TRANSACTIONS: ACCOUNT NUMBER: *******-1723 FOR THE AMOUNT OF R 9,330.00. ***** case number ASZA-1 ********** 7 Good day ABSA finalized their investigation and offered me 50% of the ****** funds. It was not my fault that your systems allowed these unauthorized withdrawals as I was not linked for telephone banking, only internet banking. All suggestions made by the ***** department was done already at the time. The ***** was done either by internal measures or someone with internal assistance and I can and will not be held liable for system failures. I financially cannot accept 50% of the ********** withdrawals but insist on 100% of my losses. I can also not wait another 5 months to address this issue. Regards Henry Meintjes