1 reviews | Active since Aug 2014
********** TRANSACTIONS ON ACCOUNT
I was the victim of E crime. An amount in excess of R250 000 was ****** from my cheque account. This amount was transferred to a Capitec account by means of multiple smaller eft's. In my opinion 2 parties are to blame. ABSA and MTN. I had no service on my phone for this period. ********** sim swap was done by these *******. We rectified the sim issue but the ********** transactions were already done. (Period of 2 days)<br> <br> ABSA launched an investigation, they acknowledged that I'm a victim of a crime here, but that ABSA is not liable for this \alleged\" losses. They offered an ex gratia payment of not even half the amount. I did not accept, in my opinion ABSA and MTN are jointly responsible.<br> <br> I feel that it is an insult that they are willing to offer only half. I want the full amount reimbursed between the 2 companies and will not and can not except any less. <br> <br> "
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
