TN
Tommy N

1 reviews | Active since Aug 2014

19 Feb 2016, 13:38

********** TRANSACTIONS ON ACCOUNT

I was the victim of E crime. An amount in excess of R250 000 was ****** from my cheque account. This amount was transferred to a Capitec account by means of multiple smaller eft's. In my opinion 2 parties are to blame. ABSA and MTN. I had no service on my phone for this period. ********** sim swap was done by these *******. We rectified the sim issue but the ********** transactions were already done. (Period of 2 days)<br> <br> ABSA launched an investigation, they acknowledged that I'm a victim of a crime here, but that ABSA is not liable for this \alleged\" losses. They offered an ex gratia payment of not even half the amount. I did not accept, in my opinion ABSA and MTN are jointly responsible.<br> <br> I feel that it is an insult that they are willing to offer only half. I want the full amount reimbursed between the 2 companies and will not and can not except any less. <br> <br> "

0
Replies (1)
Absa
Absa's reply19 Feb 2016, 14:26
Official
Hello tommy@d,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd