********** Transactions done on my account

On the 26th Of October 2017 3 transactions were done on the account. Total amounting to R17208.69. These were ********** transactions. The references listed was FOOD, ON STORE, R RENT. These listed amounts were never authorized by me and Absa Bank refuses to give me the information of the account holder who the money was sent to. Absa has stated that I was a victim of crime, but they will not be held responsible. Absa bank has to be responsible as they are required to keep my money safe, and if any unauthorised transactions are done without my consent and knowing they need to be liable. I would firstly like to know why they refuse to disclose the account holders details who transfered the money and commited the ********** act. Now after changing our password we have another ********** transaction done on the 1 Feb 2018 on our account for R5400.00 with a reference ''Butches''. We have never authorised any payments or approved or verified any. I don't feel safe with ABSA anymore and will have to close my account as Absa cannot secure their clients information and money, and I feel the public need to be aware of this.