GvdL
Gerda van der Linde

1 reviews | Active since Oct 2017

03 Nov 2017, 13:50

********** transactions after credit card was destroyed

I can't understand how it is possible that Absa can let ********** transactions go through on my credit card after the card was destroyed. 5 transactions went through Absa, and 2 were reversed. Now, again Absa has let 2 new transactions go through my credit card (1 of the first 3 still on the account)...the same ********** people. I have written a report on the 30th October 2017 on Hello Peter, and only got a message that Absa will investigate.. and I am still waiting.. 37 years I have been with Absa..but busy switching banks for I am worth more than this pathetic service! I had to select a star rating at this website, but I would have been happy with NO STARS.

0
Replies (1)
Absa
Absa's reply03 Nov 2017, 16:54
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd