********** transaction not cancelled as per promise

I noticed a ********** transaction of R6671 on my account. It was still an unlearned amount and I registered a case (# ***9). I was promised that the bank card will be cancelled immediately and the transaction will be blocked.

Only to see today that the transaction was not cancelled and gone through. I am even an ABSA private banker.

EXTREMELY DISAPPOINTED IN ABSA. I WILL BE MOVING OVER TO ANOTHER BANK AFTET BEING AT ABSA FOR 35 YEARS