********** Transaction in Absa

My father wanted to buy a lounge set from Rochester Centurion Mall, they emailed him a quotation and he paid 25k deposit. After a few days he hasn’t heard anything from them he phoned and was told that the monies doesn’t reflect yet. The proof of payment (pop) and the bank account number on the quote is a match but money is missing. He went to ABSA (his bank) and asked them to track the transaction number also found on the pop. According to ABSA the money was paid into an individual persons bank account with a different acc number. So my father ‘s pop and transaction number shows different bank account numbers!!! How is this possible? The money had to be switched inside ABSA? After 3 months NOBODY can or will help him, not at ABSA or at Rochester... my father has all documentation including a case number at SAPS. He has been passed around within Absa from one dept to the next but nobody can/will help him. 25k is a lot of money especially for pensioners!!! He has banked with ABSA all his life and NOBODY cares to help him ?