********** transaction!!!!

I can’t believe the level of service received by a bank, I called in the ***** department to lodge a ********** transaction on my account. I was speaking to a lady and my call cut, I had to call back and speak to a new agent, the ***** department is extremely slow and no department in Absa has the decency to call a client back, yet other Banks do!!! I have an amount on my account that I cannot recall to cancel my credit card and get a new one issued as this was my Only option, I must be charged for that as well, Absa is like a pyramid scheme, wanting to make money every where they can, this is disgraceful. I need to be assisted with this issue or, alternatively I will resorted to sorting out this at my own accord!!!