********** loan and credit card still not taken off my name after 2 months of alerting ABSA

I visited ABSA Hyde Park on the 24th of August after learning that there has been a loan and credit card taken out in my name . After speaking to the Branch Manager, getting an affidavit from the police and providing all information needed to make their job easier, but NOTHING HAS BEEN DONE. To my shock, after speaking with the Manager and him continuously assuring me that that loan has been flagged and is being investigated, I have ABSA collections people continuously harassing me for payment. I have spoken to 2 Manager and 2 collections consultants from ABSA asking them to sort this out. To make matters worse they then hand me over to collection lawyers. I do not know how a R 20 000 loan and a credit card could be given to an individual without the right documentation.

I am now stuck with all this debt and cant move forward with my life, whilst ABSA drags their feet. Absolutely disappointed because I have tried to be understanding and patient.