1 reviews | Active since Dec 2016

21 Aug 2018, 08:51

********** Keydirect given personal info by banks

So on top of the fact that I am still not receiving the benefits of my premium account with ABSA, I now have to deal with a ********** access to my account that ABSA may or may not have allowed and no one wants to assist me. I received an SMS this morning from a company supposedly named Keydirect for a service supposedly called usizo247.They have set up a Debi order and they have my bank account number.How is this possible when I have not shared this information with this so called company.When I checked Google it seems there are hundreds of other South Africans suffering the same plight banking with various banks. I can only assume the security of the banks database had been breached and they have not bothered to let us the consumers know.If you as ABSA are going to respond to this with another one of your generic automated nonsensical responses then don't bother.

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Replies (2)
Absa
Absa's reply21 Aug 2018, 10:58
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update30 Aug 2018, 07:41
Reviewer Update
Hi Nthabiseng I am still waiting for assistance on all the issues I raised.