********** fees admitted to by ABSA but no credit is forthcoming

When you complain about ABSA business services on 1 August and come 14 October there has still been no resolution, none of the credits for an error in ABSA's bank charges, that the "Enterprise Banker" assured me on 2 occasions would be passed, are reflecting in my account. When the matter is addressed with the "pre-ombudsman/specialist case manager" and still nothing is done and you follow up after submitting a complaint to the ombudsman, the indifferent response you receive from ABSA is " I received confirmation this morning that the Ombudsman received your complaint and that he will provide feedback in due course." This is what ABSA considers service, however, what they fail to note is that now, they will be accountable to the ombudsman to actually give me a response and this latest response of theirs will not suffice. If you are an ABSA client, I suggest you check ALL of your bank charges carefully, particularly if you have a business account, you will most likely find that you are being charged two or three times for the same service (monthly fee + transaction fee + internet fee) and after over two months of queries and promises of refunds that will never take place, do the calculations of how much this bank has cost you in fees which are in fact **********.