********** D/O - WORST SERVICE FROM ABSA RE: RESOLVING IT

I have had unauthorized debit orders on my account since about Jan 2018.

I have been to the Randpark Ridge and Cresta branch numerous times to reverse and dispute these debit orders. I’ve even consulted with agents on what to do to stop this from going off my account. The only advice was to keep coming in to reverse them or close my account. I only found out yesterday that I can do something about it.

7 debit orders - they’re all from the same company - and I DID NOT AUTHORIZE any of them. And ABSA did not properly assist me when I first raised the issue. And now I need to go into the branch to fill in some or other letter? No. I've been to the branches and no one assisted me.

What is the purpose of the resolve or actionline then if you're going to redirect me anyways.

ABSA - you've been charging me reversal & admin fees for over a year. Why was DebiCheck not used? Why was I not protected? And why was I not informed the first time (or even any time) that there are solutions to this?