1 reviews | Active since Mar 2017

23 Jun 2020, 00:33

********** Debits

I have received notifications of debits going off of my account. With are referenced Mobility CB ref# Netcash. I have contacted the bank and they have no clue who is doing this, they provided a contact number but I cannot get hold of anyone on that number. This has happened on quite a few occasions. Please stop these ********** debits. I dont know who they are or how you got my information but please stop. I cannot keep complaining about the same thing and still have to endure continuous reversals. You are my bank and I should be able to trust you with my money. The same thing is happening to my credit account and you have chosen to keep mum about it regardless of the emails. Stop this nonsense.

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Replies (1)
Absa
Absa's reply23 Jun 2020, 09:29
Official
Dear Mmathuto Amogelang Tsotetsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care