********** credit bureaux enquiry

I went into the north mead branch to request for an increase in my overdraft limit the consultant looked at an old application I had made and told me he would not score a new one because it would never be approved and I asked how could that be possible when he was looking at old information and I had checked my status in the morning and I had a score of 955, but non the I stood and told him to leave everything I would go to springs where they would run and if it declines then they'll tell me the reasons not hypothesis. Then on Saturday morning I got an alert that the consultant ran an enquiry on credit bureaux without my consent when he refused to even score an application. This is suspicious and the manager promised to sort it out and I am yet to get communication from her.