********** banking on my account

VERRRRRRRRRRY BAD SERVICE ********** transactions on my account disdiscovered and reported to ABSA. 11 NOV CASE REPORTED to ABSA Menlyn Maine. By the 23rd Novenber nothing was done. I made numerous phone calls..... I received a sms to say all transactions has been reversed only to discover that there is still a hold on my account. When i phone ABSA they said i must go to a branch and when i go to the branch they said i must call ***** line..... I'm just not getting anywhere..... i just came from ABSA now and even the staff is treating me bad and dont want to help me.... enquiry says i should call my investigations officer. I am not getting trough....