UC
Ursula C
1 reviews | Active since Jun 2011
02 Feb 2019, 11:57
********** Banking Charges - 3 Times the Bundle Package Amount
ABSA Business Banking, how do you explain offering a banking package for 235.00 per month with 30 free electronic transactions, 10 Free ATM cash deposits/withdrawals or R 50 000 limit per month and when there are a total of 11 transactions, 2 of which were cash deposits of less than R 15 000 you charge your business client R 705 in banking fees. Are you trying to make up for lost revenue by *********** your customers, or are you just accustomed to trippling your banking fees? Where are your ethics?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
04 Feb 2019, 10:48Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply04 Feb 2019, 10:48
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
UC
Ursula C's updateReviewer Update
06 Feb 2019, 13:45Thank you to Anita Chinyemba who successfully managed to resolve the query and have the incorrect charges reversed back into my account ON THE SAME DAY. It appears that the error lay with the consultant that opened the account who failed to give me the correct business bundle package. Now it's just to resolve the issue of the bank card that needs to be re-set.
UC
Ursula C's update06 Feb 2019, 13:45
Reviewer Update
Thank you to Anita Chinyemba who successfully managed to resolve the query and have the incorrect charges reversed back into my account ON THE SAME DAY. It appears that the error lay with the consultant that opened the account who failed to give me the correct business bundle package. Now it's just to resolve the issue of the bank card that needs to be re-set.