CZ
Caitlin Z
1 reviews | Active since Oct 2020
14 Oct 2020, 10:06
********** ATM in Boksburg North
It seems that internal policies stop this bank from assisting when their ATMS ***** your money. Because I was not an Absa client they couldn't assist me although they don't stop the services that they offer. If you cannot assist if I am not an Absa client you should stop all services related to governmental institutions because when the problems arise you hide behind policies and procedures. When you ATMS are bombed up just know it is because of the red-tape you seem to be hiding behind.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Oct 2020, 12:52Dear Caitlin Zaas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Oct 2020, 12:52
Official
Dear Caitlin Zaas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
CZ
Caitlin Z's updateReviewer Update
14 Oct 2020, 15:43It's great replying and everything but I have already been through the process and was told you can't help me because I do not have an ABSA account. is this correct or not? Why not cancel or services you offer to at premium rates from other bank users because when the problem originates from your facilities that are supposed to be state of the art, you just say that you cannot help me because I do not have an ABSA account. How is that in any way constructive feedback from a bank that is as big as yourself?
CZ
Caitlin Z's update14 Oct 2020, 15:43
Reviewer Update
It's great replying and everything but I have already been through the process and was told you can't help me because I do not have an ABSA account. is this correct or not? Why not cancel or services you offer to at premium rates from other bank users because when the problem originates from your facilities that are supposed to be state of the art, you just say that you cannot help me because I do not have an ABSA account. How is that in any way constructive feedback from a bank that is as big as yourself?
Absa's replyOfficial
14 Oct 2020, 16:01Dear Caitlin Zaas
We acknowledge receipt of your posting.
Please refer to our email send to your personal email address and provide our office with the relevant information requested investigate and provide feedback.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Please refer to our email send to your personal email address and provide our office with the relevant information requested investigate and provide feedback.
Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Oct 2020, 16:01
Official
Dear Caitlin Zaas
We acknowledge receipt of your posting.
Please refer to our email send to your personal email address and provide our office with the relevant information requested investigate and provide feedback.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Please refer to our email send to your personal email address and provide our office with the relevant information requested investigate and provide feedback.
Kind regards,Rezona Louw Group Customer Care