HvdB
Hannes van den Berg

1 reviews | Active since Jan 2010

05 Aug 2022, 10:28

********** address change and they refuse to correct their mistake for almost 2 years now!

I sent the following email on 15 October 2020. I am still waiting for them to fix it! ABSA is USELESS!!! This is the 3rd time my address was mysteriously changed.

My address was **********ly changed. Please investigate why it was done and by whom? I would like to know what was done to remedy this and what disciplinary actions will be taken against the employee.

59 BRUMA – Not my address and never was my address PO BOX 123456 – Not my address and never was my address I was able to change my postal address on internet banking, but these inept mf wants me to come into a branch to change my address, after they told me they ran a bulk address change that was faulty. I have uploaded my FICA documents over 15 times and they keep ignoring it. I f-ing hate them! I moved my salary and all debit orders to Discovery Bank!

DO NOT OPEN AN ACCOUNT WITH THEM!

0
Replies (3)
Absa
Absa's reply05 Aug 2022, 11:33
Official
Dear Hannes
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***1.
 
Regards
Pravesh Bejay
Group Customer Care
HvdB
Hannes van den Berg's update19 Aug 2022, 08:46
Reviewer Update
So, they closed my query, but my address was not changed. They want me to go to a branch and update my address. They made the change! Can they point me to the person that made the change? They need to be fired, but now I have to go to a branch! F$%k ABSA
Absa
Absa's reply19 Aug 2022, 10:05
Official
Dear Hannes

Please be advised that an email has been sent regarding your complaint logged. We await your feedback.

Regards
Pravesh Bejay
Group Customer Care