********** Activity - Uber SA

I reported four unauthorized transactions on my Absa cheque account from Uber SA that occurred on the 28 and 30 March. After receiving that sms notification, I immediately called the ***** department and was informed that I need to send an email to disputes@absa of which I did nd received an automated email response. And I was informed by the consultant that I have to go to the bank and get a new bank card as my card had been compromised and was told that the ********** transactions will be cancelled and I will get my money back. I went to the bank and got a new card and was told that they are unable to cancel the ********** transactions. I am very disappointed with they way this matter was handled as ********** activities require urgent attention. I need my money to be reimbursed as the transactions are ********** and I have never used an Uber service in my life.