********** activity & terrible service from Absa

Extremely bad service. I had a ********** activity on my visa card. Within 1 minute of receiving the sms with the amount of R16026.44 that was deducted from my cheque account, I phoned Absa ***** Unit and told them that the amount that was going to go off my account is incorrect and that this transaction must be stopped. After I told the gentleman at Absa ***** about this transaction, it still went off my cheque account 2 (two) days later, even though my account was immediately closed. I had to go and get a new card, the next business day. I want my money back from Absa. This is maintenance money that I got from my ex-husband and has caused a huge ripple effect on my finances. They should not have let that transaction be debited. Every time I receice correspondence, the case nr changes. If reported it to the bank and Absa ***** Solutions with no feedback. Absa also has insurance to claim from, if a client is ****med. It is almost 1(one) year that I've been sending emails back & forth. I want my money back!