********** activaty and ABSA does nothing

To whom it may concern<br> <br> I reported earlier this week that there's ********** activity on my credit card, as unauthorized payments are made to a company in Australia. I send various emails and called the credit card and ***** line a couple of times, and they just told me to email the disputes department. I sent 3 emails in the last 3 days, and have not received a reply.<br> <br> Yesterday I contacted ABSA through Facebook to ask for an update. They asked for my id number and email address, but no one contacted me. <br> <br> This morning more money has been deducted from my credit card, for the same Australian company. I contacted ABSA through Facebook again, and I got the following response \We understand your concern and our team is attending to your concern".<br> <br> I have no idea what to do next"