********** account opened on my name

I lost my ID in 2012, reported it ****** at the time. On February 2015 I discovered that a ********** account has been opened in my name at Absa and reported it on the 27/02/2015. I was given a case reference number and was told that there is internal investigation. I have been doing follow ups at the Lambton branch and I have been told that the matter is being investigated. What really ****es me off is that Absa has now handed me over to debt collectors who constantly harass me. I have given them all the documents that they need but they keep on calling me and sending me letters. <br> <br> Why would you hand me over to debt collectors if you are investigating my case? <br> <br> This matter is taking too long and I don't think that Absa is taking my case seriously.