*****ulant transactions using my ****** ID

Absa I logged in the case on 2018-06-25 (10:25) case Reference number is *** I lost I'd nd account were opened in my name I also reported to the SAFPS. I dd got responses on SAFPS I got the letter, then on *** I reported my I d book at kwathema Police station. I also go nd report to the police and ******* was open with Ref:Brakpan cas:186/*** nd obsess 974/02/2018 Absa make investigation, nd I also got the ASZA/1806/06080 The person who supported to close the case is Jerome Naidoo he promise to close the account but until now the account still active. When we try col Jerome he pick up sometime doesn't pick up cols nd he doesn't get back to me his no is *** cell phone no is *** now my name is on creditberus my name is being rotten because of the thing I ddnt do, I real don't know what to do anymore now. Would you please help me this thing is really ****ng me