BA
Bonolo A
1 reviews | Active since Nov 2019
10 Sept 2020, 08:20
*****ulant POS Double Charge(international)
ABSA has begun double charging us again. International POS payments are debited when the payment is reserved by the merchant then debited again two days later.
I'm hearing a lot of people complain about this and nothing was done, I am waiting for FNB to give me my new card. I am definitely following this through, however, I am also done with this bank.
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Absa's replyOfficial
10 Sept 2020, 11:02Dear Bonolo Atong Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Sept 2020, 11:02
Official
Dear Bonolo Atong Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care