*****ulant debit order

I contacted the Absa call centre requesting assistance on how a debit can just go through on my account without my knowledge and be billed for failed debit order returns relating to this specific company.

The first agent i spoke to at 09:43 2019/06/25, wasn't very helpful. Instead he provided me with incorrect contact details relating to the debit order i was enquiring about just to get me off the phone.

I called the 2nd time around to be assisted by Bronwyn @ 09:57; 2019/06/25 who was helpful.

What i want to know is does the bank not request for debit order manadates to prove that the debit order is legitimate and i don't understand why i need to be held liable for bank charges regarding a *****ulant debit order on my account.