*****ulant account opened & its been 2 months with no feedback

<p>I dicovered on the 17/03/2016 that i have a Absa acc which i did not open. This account was use for fradulet transactions.I was told to bring docs for a ***** case to be logged. I then faxed the docs on the 19/03 from Absa bank Umhlanga fax *** to *** @09:23.I called the call centre on the 22/04/2016 spoke to Jeniffer who promised to call back with feedback but she never did. I called them again on the 29/04/2016 spoke to Jeniffer again who said she can not pick up any fax regarding my query but her Team leader is not at work she will call me on the 30/04/2016 when she has double checked with her TL( so if she did not pick up my docs my thinking was after 1 month no one has worked on my query). Up to today i have not received any call from Absa and i believe i still have a Fradulent account opened under my name by an Absa consultant. I need to know who opened this account,what documents were produced for FICA/opening acc docs and what action is taken against the employee who opened this fradulent account. Why did the call agent not call back with feedback as promised? It has been 2 months but no one from Absa saw it necessary to work with my case or does ABSA encourage opening accounts **********ly ? What is going on @ABSA Bank for them to take a fradulet matter this litely?</p>