*****ENTLY NOT WANTING TO PAY INSURANCE REFUND

We requested that ABSA cancel our houseowners insurance, as we already insured our building with our personal insurers. They do not respond after numerous emails. Eventually, they had LOADS of requirements before they can cancel. We met all their requirements and they still did not cancel the policy and our premiums kept going off. It is now August and have been duly insured for 4 months. They advised they can do a refund but into the BOND ACCOUNT and now the account that they have been debiting every month. In other words, I wont have access to the money that is legally mine, as they DO NOT WANT TO PAY IT INTO THE DEBIT ORDER ACCOUNT. If these people can take 1 month to answer a simple email, imagine how long they will take to attend to claims. VERY DISGUSTING FROM A RECOGNISED INSTITUTE. Very bad service received from Gugulethu Ntshangase and Charmaine Khoza.