*****ent transaction

I spoke to a lady the previous day and she said I will be called in two hours and it never happened. Today I spoke to Lerato from ***** - very argumentative and she kept on telling me about procedures but she does not know the turn around time on when my money will be reversed and the transaction will be cancelled or reversed. Lerato blind transferred me to Josephine without advising her on what my query is, technically she dumped to the nearest. I have 2 transactions that took place on Saturday and still to date ABSA has yet to assist in reversing those overseas transaction.