mA
mohamed A
1 reviews | Active since Oct 2016
09 Jul 2018, 17:02
*****elent Activity
I have been caught with absa credit card. They have accessed my account without my knowledge and took out a huge amount from my account without my consent. Furthermore they did not inform me of such a transaction that is going to be done. I have been communicating with them every month and I did inform them that I am can only afford a certain amount for the months. A consultant then informed me that it is fine and they will keep calling me to confirm my payment . For the 3 MONTHS that I have paid without using my card my balance was still the same when I queried it as to how my balance could remain the same they said that I must wait and see if if it goes down. I don't know what happened to my 3 payments because they still say I owe the same. I skipped a payment last month and I was going to pay a double instalment this month which is due only by the 10th. The hav ealready taken out a huge amount from my account with informing me. Now I am stranded for cash and I have a low credit rating because of this . please assist and intervene.
Thanking You
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Replies (2)
Absa's replyOfficial
10 Jul 2018, 15:39Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Jul 2018, 15:39
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
mA
mohamed A's updateReviewer Update
12 Jul 2018, 12:12still no feedback from absa. I was sent a mail from a lady at absa with a reference number but she did not respond . I tried calling her but she doesn't answer her phone. Why is absa hiding the wrong I need for hello peter to intervene on my behalf and help me out. I also feel that the staff at the absa credit card department are rude and if you try to eplain something to them they will laugh as it is a joke. For three months prior to the payment that I have missed last month my balance hasn't moved and when I contacted the credit card department a member told me if it still doesn't move they will look into my account and they didn't.
mA
mohamed A's update12 Jul 2018, 12:12
Reviewer Update
still no feedback from absa. I was sent a mail from a lady at absa with a reference number but she did not respond . I tried calling her but she doesn't answer her phone. Why is absa hiding the wrong I need for hello peter to intervene on my behalf and help me out. I also feel that the staff at the absa credit card department are rude and if you try to eplain something to them they will laugh as it is a joke. For three months prior to the payment that I have missed last month my balance hasn't moved and when I contacted the credit card department a member told me if it still doesn't move they will look into my account and they didn't.