***** WITH ABSA

<p>On the 6th of April 2017, ********** accessed my accounts. I have been sending e-mails back and forth to your ***** Dept. Ayanda, by now and after reading through all the reviews on HP, everyone should know who she is. I have also reported my case to the OBSSA.</p> <p>Too date I have received a ridiculous ex gratia offer of 50%. R54'k was ****** from my accounts. Credit, Cheque and Savings! All 3 were cleared in 22 minutes. HOW? Credit card expired Nov 2016 already. I kept it open as I was trying to settle it in full. I never re-activated my new card. My daily limit was R4000.</p> <p>According to my bank statement of the 6th of April 2017, 15 beneficiaries were created in a matter of 22mins. It gives you about 2mins per beneficiary, and apparently my cellphone also received the TVN nrs. Impossible!!</p> <p>Your ***** department confirmed in an e-mail that about R42 000 was transferred in 3 cashsend transactions. Obviously they have no idea what the Terms & Conditions for Absa cashsend transactions are. R1000 on cellphone banking and R3000 on-line. They confirmed R42 000 via cashsend! Really?</p> <p> </p> <p>Vodacom confirmed that absolutely no movement was recorded on my itemised billing from 4 April 2017.</p> <p>They try their best to convince their clients that it was self-inflicted. We as the clients compromised our confidential information and passwords. As if everybody are embiciles.</p> <p>I am fed-up. I have been with Absa since 1987. I never missed a payment on my car finance, in fact I paid it up in a much shorter period. Never missed a payment on my Platinum credit card. This is the treatment I get.</p> <p>I am beyond disgruntled! I am mad. Your Ayanda is non-existant. </p> <p>The ******s were allowed to draw as much money as they wanted, but my request to meet my obligations, was declined. After so many years at ABSA, which used to be Volkskas and thereafter Trust Bank before ABSA, I am convinced that I do qualify for much more than I have asked for.</p> <p>Ayanda informed me in the beginning that I would be able to register for On line banking again. Not true. I must now stand in line inside the bank, to transfer money to my credit card and cheque, so that there is money in the accounts. I pay ridiculous banking charges in order to do this. I must get other people to do eft's on my behalf on their accounts and still pay their banking charges.</p> <p>I have an excellent credit rating, so I will not jeopardize my name, because of Absa's apauling service.</p> <p>It seems I have no other alternative than to write this letter to you for help as I found myself in a dead end, being 12 weeks after this ***** had happened. It is the first time that I am reverting to the Social Media platform.</p> <p>This is really not a threat and no joke either, but my next move will be Carte Blanche.</p> <p>Please assist me!</p> <p>My casenr is Absa case nr ASZA-1 ********** 8.</p> <p>Looking forward to hearing from you.</p> <p>Janine Roberts</p>