AN
Abongile N
1 reviews | Active since Dec 2018
21 Dec 2018, 09:25
***** via ABSA
Funny how ABSA runs debit orders without our knowledge. And then when you tell them that you don't know this company and that they should reverse the debit order, they still charge you R30. Imagine the ton of money they making off this debit cancelations, and still they are way behind from **********. What's the point of having banks if our money is not a secured. I am sick and tired of having to do this reversal every time. ABSA is currently doing nothing to stop this from occurring again. All they tell you is that you must come to the bank and do a reversal.
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Replies (4)
Absa's replyOfficial
21 Dec 2018, 12:37Dear Customer
Thank you for bringing this matter to our attention.
Please be advised that the Bank WILL NOT divulge any of your information to a 3rd party, it is against the Code pf Banking Practice.
Have you completed a stop payment form AT THE BRANCH did you request for the Mandate from the branch.
Should you not have done the above please do so.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please be advised that the Bank WILL NOT divulge any of your information to a 3rd party, it is against the Code pf Banking Practice.
Have you completed a stop payment form AT THE BRANCH did you request for the Mandate from the branch.
Should you not have done the above please do so.
Regards
Claudette
Best regards,
Absa's reply21 Dec 2018, 12:37
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please be advised that the Bank WILL NOT divulge any of your information to a 3rd party, it is against the Code pf Banking Practice.
Have you completed a stop payment form AT THE BRANCH did you request for the Mandate from the branch.
Should you not have done the above please do so.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please be advised that the Bank WILL NOT divulge any of your information to a 3rd party, it is against the Code pf Banking Practice.
Have you completed a stop payment form AT THE BRANCH did you request for the Mandate from the branch.
Should you not have done the above please do so.
Regards
Claudette
Best regards,
AN
Abongile N's updateReviewer Update
21 Dec 2018, 12:53The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?
AN
Abongile N's update21 Dec 2018, 12:53
Reviewer Update
The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?
AN
Abongile N's updateReviewer Update
21 Dec 2018, 12:53The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?
AN
Abongile N's update21 Dec 2018, 12:53
Reviewer Update
The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?
AN
Abongile N's updateReviewer Update
21 Dec 2018, 12:54The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?
AN
Abongile N's update21 Dec 2018, 12:54
Reviewer Update
The lady at the branch did not tell me anything about filling out a form, she just said I must keep on coming back to reverse the debit orders. I do not understand that because every time I reverse a debit order ABSA charges me R30. In fact I'm considering closing all my accounts with ABSA now. Tell me what are you currently doing in order to prevent this from happening? Instead of making me go to the branch to reverse debit orders and filling out forms. What controls or measures are planning to put in place to prevent this?