***** that happened on my account

I have reported ***** that has happened on my account and Basetsana always disappear on me when i did the follow up with the ***** department they knew nothing about my case.<br> <br> below is her last email to me <br> <br> Dear Lerato<br> <br> Thank you for your e-mail.<br> <br> Please note that I have forwarded your request to my senior management for further assistance.<br> <br> I will contact you with any feedback in progress.<br> <br> Kindly accept our apologies in that regard.<br> <br> For your own safety we have removed all your personal information from the e-mail trail.<br> <br> We trust you find this information of value and thank you for your valued support.<br> <br> Kind regards<br> <br> Basetsana Mathabe<br> Consultant: Customer Services <br> Tel: ***<br> <br> PS: Please note that we have moved to our new address. Our international contact number has changed to ***. For local calls we can still be contacted at 0861 GO CARD (462 273).<br> <br> <br> <br> Please keep this for your reference. Your ticket number is:<br> [#ID: 2F9F8DB2-0053-156F-A788-F7C2F***#]