***** Reporting

<p>On August 6 at 8:02am i reported ***** and incorrect deductions from UBER SA on my credit card , i had told the operator on the ***** line to reverse immediately and that it was ***** , i had not jumped in the uber taxi at all , infact uber deducted me R3600 before the taxi had even arrived and i payed a trip cancellation fee , the ABSA ***** line operator had told me the money had not been debited and my balance still remained as is and that i should not worry , i asked her to double check twice. It is now August 9 and i phoned ABSA ***** line again because i noticed the amount has been authorised and deducted , the operator at ABSA is unable to assist me and cannot tell me when this will be actioned nor could he tell why it wasnt reversed. I am now in a position where i cannot do anything because i cannot get hold of UBER either , my own bank could not assist me , when the initail ********** activity occured i reported within 6 hours. It has now got to a point where the money has been debited and i cannot do anything , i was even told that the R3600 cannot be reversed , as far as i know FNB and other banks are very prompt when it comes to above mentioned activities. I have had no luck with ABSA , your operators are very unhelpful and as a customer i do not feel safe with my money , ABSA service is disgusting !! I actioned this immediately yet you could still not help . Not to mention your expensive ***** line rates i have spent a further R60.00 trying to resolve an issue and still did not get help , i was told to send an email to disputes and thats it , the operator couldnt even tell me if and when it can be actioned , i was told to send an email and thats it. I will be changing banks !!!</p> <p> </p> <p>Troy Goodsell</p> <p> ********** 562</p> **********