***** on New card - after ***** on prev card and call centre drop phone

Phone in to say got new card just friday - and ***** on prev card that they gave me new card just friday again an transaction was done on 14/12 but with a different amount and call cente lady tells me she cant see it on new card and i say i see it on my app and she drop teh phone in my ear - after the good treatment i got from Montana Branch im very sad to say i didnt expect to be treated this way by call centre