1 reviews | Active since May 2017

28 May 2018, 13:37

***** on my name with Virgin Money

I have a complaint as money was withdrawn from my Virgin Money card at an ABSA bank in JHB Fox street. I did not withdraw this money. The ABSA bank in Norwood was not helpful at all. The call centre for Virgin Money was not helpful and they are still sending me text messages to pay them? I called the ***** line and have received no feedback.

I am extremely furious!

0
Replies (3)
Absa
Absa's reply28 May 2018, 14:00
Official

Hi there Maylene

As per our telephonic conversation, the matter will be formally logged and a reference number of the complaint will be received on your cellphone.

Again we would like to apologise for the service received and the inconvenience caused in this regard.

The matter will be referred for urgent investigation and feedback.

Kind regards

The Virgin Money Team

's update30 May 2018, 20:40
Reviewer Update
I am still waiting for feedback! I am still receiving messages to pay money to Virgin - MY CREDIT RECORD IS BEING AFFECTED!!! Why has my account not been closed and the money refunded???
Absa
Absa's reply31 May 2018, 07:53
Official
Hi there Maylene Thank you for the posting. As discussed, the matter is with the ***** Department and they are still busy with investigations and findings on what happened. We do apologise for the delay and we treat this with the highest priority. Kind regards The Virgin Money Team