***** on my name.

I've being called by ABSA in 2016 asking me when I'm going to repay the outstanding balance of credit. Since I wasn’t aware of any credit and I never qualified for one I went to primrose Absa to get more information about that and there finally they found out it was done in Pretoria of which I wasn’t residing in the area. The bank investigation team went about collecting all information used including **** statement and payslips. After 3days I asked them to go Pretoria to face the person who approved my loan and unfortunately that person was left the job. The bank told me that they will erase everything, and I stood by their words. Early 2020 all my bank card were then blocked without my concern. Therefore, I went to Mpumalanga Capitec trying to open new account they told me I can’t do so due to ***** case appearing on my ID number and they gave me number to call for assistance. I was residing in Mpumalanga by then and when I called that number they transfer me to a person named Andile who is in ***** investigation department. I spoke to him only once and up till date he is not picking up my calls nor answering any of my communication. Please someone help me.