***** on my Cheque card & Staff lacking the correct information

I would like to express my frustrations and disappointment with the ABSA Bank and their ***** Department after a whole 09 - 10 years of a relationship with the bank, I have lost faith and do believe that level of service and urgency regarding security matters and money missing is not taken seriously.

On the 27th January 2019 I had my cheque account debited with this amount R1359.64 by an online merchant (INFODESKSSLMDRMX.COM.) I only saw the transaction on the 28th January 2019 which was on a Monday, I then called the Stop Card department to stop the card which then said I should write an email to the ***** Department on this address ********** I then called back the department 5 to 6 times trying to find out how far was my claim and I was given the run around to a point that I ended up having to speak to a Debbie one of the superiors in the department. They opened a case number and sent me the card declaration forms which I completed and sent back, up to this day I have not received any response from them. I finally resorted to going to the ABSA Rosebank Branch and was assisted by Veronica she called from the branch again contact the ***** Department and they told us something different to what we were told, and I had to again complete different forms again which I left with Veronica who said she will send off to the relevant department . I had since received a massage on the 02 April 2019 from the bank saying an agent will contact me in 2 days and I haven't had any call up until today.

So today I discover that my new card has been blocked without my knowledge and I don't know by who , when I call in at ABSA general Inquiries Ipeleng confirmed that this was done done on the 29 April 2019 at 12:14 or 12 :40 . I only realized that when I was paying for things at a shop and it kept on declining because apparently somebody stopped and blocked my card.

I am writing this to advise and hoping that this gets sorted out or brings some kind of light and development where its needed.

Regards Dudu