***** on my absa bank account

R 5400 was ****** out of my absa account on 28/1/2015, case was opened on same date . absa just gave me a case number and then did not hear from them so I phoned them yesterday and I stated that I am left with no money and needed it back asap. The lady working n my case told me that I wasn' t the only client that was ****** and that I have to wait till Monday because she does not work on weekends just like that... I feel its unecceptable.