***** on higher grade!!!!!!

<p>Wow.... suppose to be the most trusted bank to my knowledge! 3 weeks back I recieved a notification on my phone of a withdrawal from my savings account, yet I was in doors at that very time... I even checked to see if my card was still in my possession, maybe it could've been a late notification and I didn't worry much about it. Next thing a week after that I'm stuck in traffic, I get another notification of a purchase that was made at that very time I had to check again to see if I still have my card with me... and I did. I then called Customer Care and was put through to the ***** department... not much was done, was advised to have the card closed and get another card, with all that I was made to believe that with a new card number, whom ever that is busy cashing out my money, will no longer be able to as the account will be stopped. And to me that made a lot of sense. The very next day I went into a branch in Alberton and told them the very same story as reasons why I wanted to stop the card and get another card. The gentleman assisted me in moving from savings to a Cheque account, and I was sure the worst was over, even though I knew I wouldnt get my money back, I was glad that I now have a new card, and withdrawals will no longer be made without my knowledge. To my surprise yesterday I recieved a notification of an even larger amount than of the other two, withdrawn at an ATM!!!!!!!!!! How could this still be happening yet again to me!!!! I called customer care and was put through ***** department once again and had to explain what's going on all over again.... the lady assisting me asked me to call out four last digits from the savings account (closed) and from the Cheque account (current).... and she agreed that she was picking them up on her system... then she told me about a third card she was picking up on her system that I do not have!! How could that be?? So who ever opened this is *****ing money from me is linked to my bank account???? I then had to rush to the bank and was made to explain the story... they did their own checkings on their side and found that the third account was opened in the bank on the 30th of June 2017. I was not at the bank on that day. Now tell me what does this mean??? I was then made to write a statement about the incident and was told they would investigate the matter and I should anticipate their call. What is going on with this bank? I am not even going to get answers nor am I going to get all that money back. I already have my suspicions of an inside job here... how could a person go into the bank with what ID number? And open an account. All of this doesn't make sense and I'm sick of it! So in the meantime I must sit and watch this person take out an even larger amount than last???? </p>