***** on credit card. No help

I received a possible ***** sms from absa ***** on 16 December 2021. within minutes I rep**** that it was *****. They asked me to go to the SAPS and make a case since they needed a case number. I did this. I mailed all the relevant documentation through to them and still.... nothing... The card supposedly was stopped, but yet the transaction still went through. No investigating officer contacted me. Then on Sunday the transaction was removed from my account and the money returned. I thought it was all done. Only to my disappointment to discover the same transaction was re-submitted through my supposedly stopped card account and again I am without money and without a card. I contacted the absa ***** department this morning. She assured me the investigating officer will contact me before 12 today. This did not happen. I dont understand how I am the victim of *****, acknowledged it was ***** and yet they still let the transaction go through my account. I am at my wits end with absa. If someone reads this. please can you get these people to reverse the transaction. Other banks do it immediately without any police case number. It is the week of Xmas and I sit without money and without any help from absa!!!!!!!