MM
Mollica M

1 reviews | Active since Dec 2011

20 Apr 2015, 20:45

***** on Credit Card and No assistance!!!!

I realised there was an automatic debit running on my credit card which I never authorised. I reported it to the bank and cancelled my credit cards. I reported it to you disputes as advised by Sandton branch. This was done two weeks ago. To date I have received no feedback on process or acknowledgement.<br> On following up repeatedly - Nishi Ganpath rep**** and said she cannot deal with my PA and I must contact her directly.<br> To which I did and but could not get a hold of her nor anyone could assist.<br> <br> I have banked with Absa for ten years and never expected this bad service. Over R7 000 was taken from my credit card.<br> <br> Time to change banks :(

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Replies (1)
Absa
Absa's reply21 Apr 2015, 08:39
Official
Hello lawacess06,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd