JV
Johanna V

1 reviews | Active since Oct 2018

17 Oct 2018, 09:03

***** on Credit Card

***** was done on my Credit card in May. R 84000 was used out of my credit card and the bank didn't inform me. The bank only inform me on the 4 June 2018 that my credit card is over the limit. I then stop my card immediately and the bank asked me immediately if I want another card. I fetch the card and gave them my old card. The bank told me that I received a OTP number what I never received and I also didn't even known what it stand for. The bank blamed me for this and told me that I was negligent with my card. The bank also deducting that money from my debit card without out me authorising anything from my side. I am a client of Absa for 28 years, got 2 loans with them and a home loan. I do not have that money on a monthly basis and also feel why must I pay for something I didn't use. I also feel how can the bank treat their clients like this I never skip any payments of any sort and I think this is a disgrace how the treat the clients of Absa. I would like the bank to look into it and pay my money back otherwise I will take it to the news paper

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Replies (1)
Absa
Absa's reply17 Oct 2018, 16:01
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd