***** on cheque account

On Sunday 2 September I received an official looking sms from.ABSA that R1500 on my cheque account was reserved for Google Sega. I havea just moved into a new,house and when I noticed the sms on Monday I reported the ***** at ABSA Rooihuiskraal. I was told the card was swipped at 7.30 on Sunday evening and the R1500 is gone. I asked for it to be reversed and the lady said they cannot do that. I was given a new card and spend 1 hours 30 minutes in the bank and the service was terrible. I got the impression that they are not very willing to address the ***** which lead me to believe itcould be an inside job Please could you assist me to get my R1 500 back? Thank you. Elmarie