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vuyokazi M
1 reviews | Active since Oct 2014
08 Feb 2023, 09:09
***** ON ACCOUNT
it's not even a month since I sued this bank already having a problem spoke to one of your agents yesterday and she dropped my call I have a debit order on my account that I don't know is even approved what is so funny is when I check debit orders it is not showing but the statement it shows. your agent clearly refused to even assist yesterday instead she dropped a call while I was speaking to her. I have an email on my account that I don't even know that is liked to my profile, please assist with this matter agent. I have sent an email with proof of C-***2 debit order ref:_00D1r1GluM._5005qL7hzD
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Absa's replyOfficial
08 Feb 2023, 09:45Dear Vuyokazi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***3.
Regards
Pravesh Bejay
Absa Bank Group Customer Care
Absa's reply08 Feb 2023, 09:45
Official
Dear Vuyokazi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***3.
Regards
Pravesh Bejay
Absa Bank Group Customer Care
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vuyokazi M's updateReviewer Update
14 Mar 2023, 15:16im still waiting for feedback
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vuyokazi M's update14 Mar 2023, 15:16
Reviewer Update
im still waiting for feedback