***** on ABSA account - ABSA ***** dept customer expereince VERY BAD

My wife has been an ABSA customer for close on 30 years, now in the past week it appears that her card was cloned and ********** transaction done - she stopped the card and logged a case - but the experience can only be described as traumatic - every step of the way she has been made to feel as if she is the guilty party - the consultants are unfriendly, unhelpful and puts the blame on my wife - after 3 days another consultant phones and she has to repeat the story she explained at the branch - once again blame shifted to my wife - The faster Discovery bank opens the better - ABSA is one sick organisation