KT
Khanyi T

1 reviews | Active since Mar 2011

29 Feb 2016, 11:27

***** OF UNAUTHORIZED DEBIT ORDERS

2 AMOUNTS WERE DEDUCTED FROM MY ACCOUNT(R89 AND R99).THIS IS AN UNAUTHORISED DEBIT ORDER. MY BANK FNB PROVIDED ME WITH CONTACT DETAILS OF THIS ABSA PAYSOFT CC, HOWEVER THE PHONE IS ALWAYS UNAVAILABLE ***. LET YOUR CLIENT KNOW TO STOP DEBITING MY ACCOUNT AND REMOVE DETAILS FROM THEIR RECORDS. THIS IS THE 3RD OCCURRENCE WITH DIFFERENT REF NUMBERS. THERE ARE FEES BEING CHARGED TO STOP THIS UNAUTHORISED DEBIT ORDER WHICH I DIDNT BUDGET FOR THEM NOR GET BACK. I THEREFORE REQUIRE REFUND OF THE CHARGES I PAID TO MY BANK BECAUSE OF THIS INCONVENIENCE AND *****.<br> REF: IBUBESI IBU***5 AND ADDEDBE REVO***225.

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Replies (1)
Absa
Absa's reply29 Feb 2016, 13:12
Official
Hello khaytt,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd