***** not solved!

good day.I am Jfr van Rooyen. I recently changed from capitec to absa because I heard that they really care about their clients..what a mistake! on 31/07/2018 I was at work, and got a message from absa: absa security alert for transaction of R1181.11.if you do not recorgnise this transaction please call ********** 55 Ref: ********** ...I was shocked as I had my bank card with me at work, and did no such transaction. I immidiatly whent to absa vanderbijlpark branch where I opened my account.They stopped my card, and gave me another one.They told me they wil contact me soon, to come and fill in ***** documents.The statement and sms showed : absa tjek 31/07/18 Margasatwa universal Jakarta gereserveer vir n aankoop van R1181.11......if you google it , it says some place in Indonisia!!!!!!!!!they tried another 4 transactions that day, but my balance was left with 300 rand so they coulnt proceed....ok, then I got a sms that I had to come and fill in ***** forms (NB: 17 days after ***** was done) on 17/08/2018 I went to the branch again...Khoali Dimakatso gave me a paper with ref ASZA-1 ********** 8/ccp ********** ...she sent the ***** documents that day...I have an enguiries stamp on that paper no 62-58-05....she told me the ***** dep will call me...I then got a sms to phone betty at ********** 830...witch i called about 30 times a day for 4 days...they other side said line buzy...I went to absa vanderbijlpark again on 24/8 (fed up by this time).went to customer service...they got me their supervisor(dont know her name-she is a white afr lady)I told her I am getting fed up now, because I must take off work, lose money, dont get my ***** money back..this is rediculous!!!!!she tried to phone that nr, came back to me, and promise that the ***** dep. wil call me no later than 27/8...they promise...guess what...no phone call!!!whent back to her on friday 7/09/2018....again taking off from work...using petrol, losing money...and all she says is sorry, she cant get hold of them...this is uneceptable!I am the moer in, its nearly 6 weeks now!!! I want my money that was suppose to be save in my absa account!!!!may not be important to any body else(especially absa) but I work dam hard for my money, and this is not right! my friend is at fnb and also had a ***** case that was resolved in 2 weeks!!!I am so unhappy with absa now..I need an answer asap on my money.my nr is ********** 267 Asap!!!!!