***** line no answer

On 9 April 2018, my credit card was cloned and used for unauthorised transactions. I stopped the card successfully. My call was transferred to the ***** division to report the *****. After being on hold for 25min, the operator dropped the call. I called again. After 25min, the call was dropped again. I phoned a third time. This time after 45min still nobody picked up the phone. This is suppose to be a 24hour emergency help line. I contacted the stop card division again. They said they are unable to assist to report the ***** and that only ***** line can assist. Again I was put on hold for 25min after which the call was dropped. Can ABSA please contact me to so that I can report the ***** on my card and have the transactions reversed?